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Coronavirus (COVID-19) updates and resources

Coronavirus Hero

Last updated: April 23, 2020

Coronavirus (COVID-19) has impacted all of us. We want to make sure you have the latest information about your benefits, how to get the care you need, and how to find local help and resources. 

Focusing on your health

These temporary changes have been put in place to make it easier for you to focus on your health and those you care about.

Due to COVID-19, you don’t need to do anything at this time to recertify your or your child’s health insurance. Your or your child’s benefits will be automatically extended. You will get a new notice when it’s time to renew again. Call our Retention department at 1-844-885-1004 for any life change events.

Our priority is helping you and your family keep your health care coverage. If you’re experiencing financial hardship due to the COVID-19 outbreak, you have more time to pay your child’s full premium.

If you have any questions about your benefits, we’re here for you. Call Member Services at 1-866-231-0847 (TTY 711) Monday through Friday from 8:30 a.m. to 5 p.m. Eastern time, or log in to your account to send us a secure message.

Getting the care you need

See a doctor without leaving home

Telehealth is a doctor visit through video chat or over the phone. It allows you to take care of your health while keeping you and others safe. Your plan will pay for telehealth visits with your doctor. Can’t reach your doctor? Call our 24/7 NurseLine 24 hours a day, 7 days a week, at the number on your ID card.

LiveHeatlh Online icon


LiveHealth Online

With LiveHealth Online, you can video chat with a doctor 24/7 from your smartphone, tablet or computer at no cost to you. It’s an easy way to get care for you or your family anytime of the day or night without leaving home.

Visit LiveHealth Online
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Take care of your mental health 

You might be feeling anxious or stressed with all of the information about coronavirus (COVID-19). Taking care of your mental health is more important than ever. 

Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus, cope with job loss and other COVID-19 challenges.

Go to Psych Hub
Find a test site icon


Find a COVID-19 test site 

Use this tool to quickly locate testing sites near you. Just enter your state and county.

Find a COVID-19 Test Facility

Finding resources you may need

Free smartphone from SafeLink Wireless®

SafeLink offers free smartphones with data, texts and minutes to those who qualify. Use your phone to keep up with important information, use telehealth services, and stay in touch with family and friends. 

Go to SafeLink

Learn more about COVID-19

An airway and lung infection, similar to a cold.

Similar to a cold or the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.

The best way to prevent infection is to avoid being exposed to the virus. Check the CDC website at cdc.gov/coronavirus for up-to-date information. If you are traveling, visit cdc.gov for the CDC’s most current travel guidelines.

  • Washing your hands is the best way to avoid getting sick:
    • Wash often with soap and water for at least 20 seconds.
    • If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
  • Cover your cough or sneeze with a tissue, and throw away the tissue.
  • Stay home when you are sick.
  • Avoid touching your face.
  • Avoid close contact with people who are sick.

Older adults, people with disabilities, and people with diabetes or who have severe chronic medical conditions like heart, lung or kidney disease seem to be at higher risk for more serious COVID-19 illness. We will support you and help you get the care you need.

If you’re caring for someone, be sure visitors take care to avoid causing any extra risk to you or them – keep hand sanitizer by the door, or ask visitors to wash their hands. Wash your hands thoroughly and use hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.

Here’s what the Centers for Disease Control and Prevention says about wearing a facemask.

Call your doctor if you develop a fever, have a cough, or have difficulty breathing. Tell them if you’ve been in close contact with a person who has COVID-19, or if you live in or have been to an area where the virus has spread. 

Your plan will pay for telehealth visits with your doctor.

Can’t reach your doctor? Call our 24/7 NurseLine 24 hours a day, 7 days a week, at the number on your ID card.

You can also make an appointment with LiveHealth Online and see a doctor from your smartphone.

If you have a Medicaid plan with us, you do not have to pay anything for the COVID-19 test or the doctor visit to get the test. The visit and test are covered whether you get care in a doctor’s office, urgent care center or emergency department.

No, prior authorization is not required for COVID-19 testing. 

You should try to see your primary care provider (PCP)  or a doctor in your plan. If your doctor offers telehealth visits, your plan will pay for those, too. 

You can also see a doctor from your smartphone, tablet, or computer with a webcam through LiveHealth Online.

We will pay for care you receive from doctors outside your plan (called “out of network”) as long as the services are not available in-network and are medically needed.

No. If you have Medicaid from us, your plan covers sick visits and tests.

Do you have medicines you take regularly? Call the Pharmacy Member Services number on your ID card to find out about your options.
 
Your health is important. Don’t stop taking your medicines as prescribed, and get your refills on time.