Find Doctors & Locations
Looking for a:
A doctor you choose for most of your health care.
This person helps you get the care you need like:
- Referrals to specialists
A doctor who cares for one area of the body like a cardiologist
(heart doctor) and oncologist (cancer doctor).
Any place you can get health care that isn’t
a doctor’s office, like a hospital or clinic.
- Primary care provider (PCP)
- Behavioral health
- Urgent care
Behavioral Health Care
You do not need to see your primary care provider (PCP) before getting behavioral health services. If you need help finding mental health and substance use services, call Member Services or the 24/7 NurseLine at 1-866-231-0847 (TTY 711) Monday through Friday from 8:30 a.m. to 6 p.m. Eastern time. If you think you are in danger of harming yourself or others, call 911 or go the nearest emergency room.
Can’t get to your doctor? Use LiveHealth Online
Visit a doctor 24/7 through live video using LiveHealth Online. All you need is your smartphone, tablet or computer. Sign up or log in to get started.
Pharmacy benefits in Western New York are managed by IngenioRx.Find a pharmacy
Pharmacy Member Services: 1-833-232-1713 (TTY 711)
Help for pharmacists: 1-833-252-0328
BlueCross BlueShield of Western New York members receive routine vision services.
You don’t need a referral for vision care.
To find a vision doctor, use our online provider directory to locate a local eye doctor near you. You can also call Member Services at 1-866-231-0847 for help finding a local eye doctor in your plan.
Dental benefits are provided through Liberty Dental. To find a dentist, go to the Liberty Dental website.
Member questions: 1-866-231-0847 (TTY 711), Monday through Friday, 8:30 a.m. to 6 p.m. Eastern time.
BlueCross BlueShield members can call Liberty Dental at 1-833-276-0846 (TTY 1-877-855-8039) Monday through Friday, 8 a.m. to 8 p.m. Eastern time to find or change your dentist. Or go to the Liberty Dental website.