Find Doctors & Locations
Looking for a:
A doctor you choose for most of your health care.
This person helps you get the care you need like:
- Referrals to specialists
A doctor who cares for one area of the body like a cardiologist
(heart doctor) and oncologist (cancer doctor).
Any place you can get health care that isn’t
a doctor’s office, like a hospital or clinic.
- Primary care provider (PCP)
- Behavioral health
- Urgent care
Pharmacy benefits in Western New York are managed by Express Scripts. To find a pharmacy, go to the Express Scripts WNY Pharmacy Search.
Member questions: 1-866-231-0847 (TTY 711)
Express Scripts Pharmacy Helpdesk: 1-800-596-7701
BlueCross BlueShield of Western New York members receive routine vision services.
You don’t need a referral for vision care.
To find a vision doctor, use our online provider directory to locate a local eye doctor near you. You can also call Member Services at 1-866-231-0847 for help finding a local eye doctor in your plan.
Dental benefits are provided through Healthplex. To find a dentist, go to the Healthplex website.
Member questions: 1-866-231-0847 (TTY 711), Monday through Friday, 8:30 a.m. to 6 p.m. Eastern time
BlueCross BlueShield members can call Healthplex at 1-800-468-9868 (TTY 1-800-662-1220) Monday through Friday, 7 a.m. to 7 p.m. to find or change your dentist. Or go to the Healthplex website.