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Looking for a:

A doctor you choose for most of your health care.
This person helps you get the care you need like:

  • Checkups
  • Shots
  • Referrals to specialists

A doctor who cares for one area of the body like a cardiologist
(heart doctor) and oncologist (cancer doctor).

Any place you can get health care that isn’t
a doctor’s office, like a hospital or clinic.

  • Primary care provider (PCP)
  • Specialist
  • Hospital
  • Facility
  • Behavioral health
  • Laboratory
  • Urgent care
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Provider Directories


Pharmacy benefits in Western New York are managed by Express Scripts. To find a pharmacy, go to the Express Scripts WNY Pharmacy Search.

Member questions: 1-866-231-0847 (TTY 711)

Express Scripts Pharmacy Helpdesk: 1-800-596-7701

BlueCross BlueShield of Western New York members receive routine vision services.

You don’t need a referral for vision care.

To find a vision doctor, use our online provider directory to locate a local eye doctor near you. You can also call Member Services at 1-866-231-0847 for help finding a local eye doctor in your plan.

Dental benefits are provided through Healthplex. To find a dentist, go to the Healthplex website.

Member questions: 1-866-231-0847 (TTY 711), Monday through Friday, 8:30 a.m. to 6 p.m. Eastern time

BlueCross BlueShield members can call Healthplex at 1-800-468-9868 (TTY 1-800-662-1220) Monday through Friday, 7 a.m. to 7 p.m. to find or change your dentist. Or go to the Healthplex website.