How to Renew
Medicaid
Renew your Medicaid coverage
If you’re a Medicaid Managed Care member, you need to renew your health insurance each year.
Wyoming, Cattaraugus and Allegany counties:
Traditional Medicaid Local Departments of Social Services (LDSS) members:
Check your mail
Your renewal may be different this year. The New York State of Local Departments of Social Services will send you a renewal notice with the next steps you need to take in order to renew coverage. If you have any questions about this notice or have not received the notice, please contact us at 1-844-885-1004.
New York State of Health (NYSOH) Medicaid members:
Go online
The New York State of Health will send you a renewal notification to your account before your insurance is due to expire. If you haven’t received your renewal notification before your insurance is due to expire, call us at 1-844-885-1004.
We can help you complete your renewal application. Give us a call at 1-844-885-1004. We also offer home visits if scheduled in advance.
Erie, Orleans and Chautauqua counties:
Traditional Medicaid Local Departments of Social Services (LDSS) members:
Check your mail
The New York State of Local Departments of Social Services (LDSS) will send you a renewal package in the mail when it is time to renew. If you haven’t received your renewal package 90 days (three months) before your insurance is due to expire, call us at 1-844-885-1004.
New York State of Health (NYSOH) Medicaid members:
Go online
The New York State of Health will send you a renewal notification to your account before your insurance is due to expire. If you haven’t received your renewal notification before your insurance is due to expire, call us at 1-844-885-1004.
We can help you complete your renewal application. Give us a call at 1-844-885-1004. We also offer home visits if scheduled in advance.
Tips for successful renewal
- Look for the respond-by date on your renewal form. Don’t wait until the last minute to renew!
- If you haven’t received your renewal package: New York State of Health members are eligible to complete their renewal online. LDSS members may request a new renewal package.
- If you mail the form to the Local Departments of Social Services yourself, keep a copy of the form and documents. Don’t send original copies of important documents. And don’t forget to sign the form.
- Never ignore a letter from LDSS, even if you recently renewed your insurance or already mailed your form! Sometimes LDSS needs more information to make a decision or needs a family to renew before a year has passed.
- If you get a deferral notice, call us right away to avoid losing your insurance.
- New York State of Health members: Please make sure you follow up with NYSOH to make sure nothing else is needed from you to complete your renewal.
Need help renewing your coverage?
Call 1-844-885-1004
Child Health Plus
Renew your Child Health Plus coverage
- Check your mail
We will send you a renewal package in the mail when it is time to renew. If you haven’t received your renewal package 90 days (three months) before your insurance is due to expire, call us at 1-844-885-1004. - Renew your coverage
We can help you complete your CHPlus renewal application. Give us a call at 1-844-885-1004. We also offer home visits if scheduled in advance. You’ll need to mail in your application to renew.
Call 1-844-885-1004
Child Health Plus members due to renew August 1 or later have a new renewal process. This year, instead of completing and mailing a paper renewal application to us, you may need to renew through NY State of Health, The Official Health Plan Marketplace.
There are several ways to renew
- Our Retention department can help you over the phone. Call 1-844-885-1004 (TTY 711), Monday through Friday from 8:30 a.m. to 6 p.m.
- A Marketplace Facilitated Enroller (MPFE) in your area can help you. To find a list of MPFEs, call New York State Of Health at 1-855-648-1909 or visit NY State of Health online at www.nystateofhealth.ny.gov.
- You may also renew by phone by calling NY State of Health at 1-855-648-1909 or online by visiting www.nystateofhealth.ny.gov.
To help you renew quickly, please have the following on hand when you call:
- Proof of citizenship or immigration status or address change. If your child’s or family’s citizenship status has changed since last year, you may need to submit this to NY State of Health when you renew.
- Proof of income. You may need to provide proof of income (pay stubs, child support/alimony, unemployment insurance, etc.). If your income is the same as last year, you can use your Social Security number as proof.
Note: If your child turns 19 and is no longer eligible for Child Health Plus, he or she may still be eligible for another plan. Call us at 1-844-885-1004 (TTY 711) and we’ll talk to you about other options.
