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How to Renew

Medicaid

Renew your Medicaid coverage

If you’re a Medicaid Managed Care member, you need to renew your health insurance each year.

Wyoming, Cattaraugus and Allegany counties:

Traditional Medicaid Local Departments of Social Services (LDSS) members:

Check your mail

Your renewal may be different this year. The New York State of Local Departments of Social Services will send you a renewal notice with the next steps you need to take in order to renew coverage. If you have any questions about this notice or have not received the notice, please contact us at 1-844-885-1004.


New York State of Health (NYSOH) Medicaid members:

Go online

The New York State of Health will send you a renewal notification to your account before your insurance is due to expire. If you haven’t received your renewal notification before your insurance is due to expire, call us at 1-844-885-1004.

We can help you complete your renewal application. Give us a call at 1-844-885-1004. We also offer home visits if scheduled in advance.

Erie, Orleans and Chautauqua counties: New renewal process starting  May 2018!

Traditional Medicaid Local Departments of Social Services (LDSS) members:

This year, you won’t get a renewal package in the mail from the New York State of Local Departments of Social Services (LDSS). To renew your LDSS benefits, call our Retention department at 1-844-885-1004.

You can also call New York State of Health (NYSOH), The Official Health Plan Marketplace, at 1-855-648-1909 or visit www.nystateofhealth.ny.gov to renew.

New York State of Health (NYSOH) Medicaid members:

You won’t get a renewal notice from the New York State of Health (NYSOH) before your benefits are about to end. To renew your benefits, call our Retention department at 1-844-885-1004.

You can also call NYSOH at 1-855-648-1909 or visit www.nystateofhealth.ny.gov to renew.

Tips for successful renewal

• Don’t wait until the last minute to renew! Renew early.
• If you have any questions during your renewal, call us at 1-844-885-1004.
• If you need to send in documents, don’t send original copies of important documents.
• Never ignore a letter from LDSS, even if you recently renewed. Sometimes, LDSS needs more information to make a decision or needs a family to renew before a year has passed.
• If you get a deferral or denial notice, call us right away to avoid losing your benefits.
• NYSOH members: Please make sure you follow up with NYSOH to make sure nothing else is needed from you to complete your renewal.