How to Renew
Medicaid
Renew your Medicaid coverage
If you’re a Medicaid Managed Care member, you need to renew your health insurance each year.
Wyoming, Cattaraugus and Allegany counties:
Traditional Medicaid Local Departments of Social Services (LDSS) members:
Check your mail
Your renewal may be different this year. The New York State of Local Departments of Social Services will send you a renewal notice with the next steps you need to take in order to renew coverage. If you have any questions about this notice or have not received the notice, please contact us at 1-844-885-1004.
New York State of Health (NYSOH) Medicaid members:
Go online
The New York State of Health will send you a renewal notification to your account before your insurance is due to expire. If you haven’t received your renewal notification before your insurance is due to expire, call us at 1-844-885-1004.
We can help you complete your renewal application. Give us a call at 1-844-885-1004. We also offer home visits if scheduled in advance.
You can also call New York State of Health (NYSOH), The Official Health Plan Marketplace, at 1-855-355-5777 (TTY 1-800-662-1220) or visit www.nystateofhealth.ny.gov to renew.
Erie, Orleans, Niagara, Genesee, Wyoming, Allegany, Cattaraugus and Chautauqua counties:
If you are a traditional Medicaid recipient and continue to receive your renewal package in the mail from the New York State of Local Departments of Social Services (LDSS) please call our Retention department at 1-844-885-1004.
New York State of Health (NYSOH) Medicaid members:
You won’t get a renewal notice from the New York State of Health (NYSOH) before your benefits are about to end. To renew your benefits, call our Retention department at 1-844-885-1004.
You can also call NYSOH at 1-855-355-5777 or visit www.nystateofhealth.ny.gov to renew.
Tips for successful renewal
• Don’t wait until the last minute to renew! Renew early.
• If you have any questions during your renewal, call us at 1-844-885-1004.
• If you need to send in documents, don’t send original copies of important documents.
• Never ignore a letter from LDSS, even if you recently renewed. Sometimes, LDSS needs more information to make a decision or needs a family to renew before a year has passed.
• If you get a deferral or denial notice, call us right away to avoid losing your benefits.
• NYSOH members: Please make sure you follow up with NYSOH to make sure nothing else is needed from you to complete your renewal.
Child Health Plus
Renew your Child Health Plus coverage
- Check your mail
We will send you a renewal package in the mail when it is time to renew. If you haven’t received your renewal package 90 days (three months) before your insurance is due to expire, call us at 1-844-885-1004. - Renew your coverage
We can help you complete your CHPlus renewal application. Give us a call at 1-844-885-1004. We also offer home visits if scheduled in advance. You’ll need to mail in your application to renew.
Call 1-844-885-1004
There are several ways to renew
- Our Retention department can help you over the phone. Call 1-844-885-1004 (TTY 711), Monday through Friday from 8:30 a.m. to 6 p.m.
- A Marketplace Facilitated Enroller (MPFE) in your area can help you. To find a list of MPFEs, call New York State of Health at 1-855-355-5777 or visit NY State of Health online at www.nystateofhealth.ny.gov.
- You may also renew by phone by calling NY State of Health at 1-855-355-5777 or online by visiting www.nystateofhealth.ny.gov.
To help you renew quickly, please have the following on hand when you call:
- Proof of citizenship or immigration status or address change. If your child’s or family’s citizenship status has changed since last year, you may need to submit this to NY State of Health when you renew.
- Proof of income. You may need to provide proof of income (pay stubs, child support/alimony, unemployment insurance, etc.). If your income is the same as last year, you can use your Social Security number as proof.
Note: If your child turns 19 and is no longer eligible for Child Health Plus, he or she may still be eligible for another plan. Call us at 1-844-885-1004 (TTY 711) and we’ll talk to you about other options.
